Shipping policy
Evemoonn Shipping Manifesto
Because your shining moments deserve seamless delivery.
Order Processing:
1-2 business days (we exclude weekends—even jewels need rest).
During peak seasons (Black Friday rush, Valentine's romance): Slight delays may occur, but we'll keep you updated via email. No surprises.
Shipment Notifications:
When your jewels embark on their journey, you'll receive a tracking email.
Consider it a treasure map to your radiance.
"Available Shipping Areas: Includes Hong Kong"
Taxes
"All import taxes and duties are covered by Evemoonn"
Delivery Options: Because waiting is most inelegant
| Delivery Option | Price | Delivery Time | Description |
|---|---|---|---|
| Express Sparkle | $16.99 | 7-9 days | For when you need to shine immediately |
| Classic Delivery | $7.99 | 10-13 days | Elegance requires patience |
| Complimentary Shipping | FREE | 10-13 days | Our treat for orders over $79 |
Delivery timelines begin after processing. Customs delays possible—beyond our control.
Taxes and Duties:
All prices include taxes, covered by Evemoonn.
Delays Happen:
Due to carrier issues, weather, or customs. If your package is missing 5+ business days past ETA:support@evemoonn.com
Lost Packages:
Confirmed lost? We'll replace or refund.
Address Accuracy = Flawless Delivery
Verify addresses like checking an engagement ring size. We're not responsible for errors.
1. Need changes? Contact us within 24hrs of ordering. Post-shipment? We'll try our best.
Tracking Your Treasure:
1. Monitor your package using the emailed tracking number
2. Confused by tracking updates? We'll decode carrier jargon for you.
Failed Deliveries? Unacceptable.
1. Reshipment fee: $7.99 (if returned due to address errors/missed delivery)
2. Process: We'll email to confirm details before resending.
Packaging = Jewel Sanctuary
1. Fort Knox-level protection:Shock-absorbent materials,premium gift boxes—zero compromises.
2. Damaged items? Send photos within 48hrs for replacement/refund.
The Fine Print:
We refine policies like polishing gems—continually evolving. Updates appear here automatically.
Questions?We're all ears.
Email:support@evemoonn.com
Business Hours
Weekdays 9:00 AM - 5:00 PM (GMT+8)