Refund policy

Evemoonn Jewelry Return and Exchange Policy
Because even timeless pieces deserve a second chance—no hassle, just brilliance.

Return Guidelines
(No hard feelings, only perfect solutions)

1. 30-Day Consideration Period
Return/exchange requests must be initiated within 30 days of delivery.

2. Pristine Condition Rule
Unworn, unaltered, with original luster intact (no scratches, dents, or missing stones)
All tags and packaging complete (including the velvet pouch)—we notice every detail

Step 1: Submit Your Request
Emailsupport@evemoonn.com with:

Order number
Reason for return/exchange
For damaged/wrong items: Attach photos (no visual proof = no case)

We'll respond within 24 hours—with approval, alternatives, or personalized styling advice.

Step 2: Secure Return Shipping

Repackage like royal jewels (original box + protective padding)
Use tracked shipping (DHL/FedEx recommended)
Guard the shipping receipt like an heirloom—no receipt, no resolution

Who Covers Shipping Costs?

Refunds: Swift as Moonlight
Processed within 5 business days after inspection.
Partial/denied refunds only if:
Original packaging is missing (farewell, velvet pouch)
Signs of wear are present

Exchanges: Find Your Perfect Match
Specify replacement item in your email.
Subject to availability—if unavailable, we'll refund or recommend alternatives.

Price Adjustments?
Upgrade: Pay the difference
Downgrade: Receive a refund for the gap

Damaged/Wrong Item? 48-Hour Priority Service
Email us immediately with:
Clear photos of the issue (jewelry + packaging)
Shipping label close-up
We'll make it right: Full replacement/refund + free return shipping.

Non-Returnable Items
Final sale items: Custom engravings, clearance pieces (no exceptions)
Untracked returns? If lost in transit, we can't issue refunds.

Need Help?
Email:support@evemoonn.com
Call/Text: +852 9354 5769
Business Hours
Weekdays 9:00 AM - 5:00 PM (GMT+8)